what goes into a service and diagnostic fee?

If you’ve ever had questions about service fees. You’re not alone.  What goes into a service fee?  Why do the fees vary?  These are some of the most common questions.  At first glance, it’s easy and tempting to view service fees as simply an exchange for time. While logical, here’s what you’re missing.


The truth is this.  Not all service providers have the same level of experience or expertise.  This means you could end up holding the “short straw”. You could find yourself dealing with the unintended consequences of a low cost solution.  This can mean dealing with multiple service calls, unnecessary part replacements or shoddy work by uninsured and unskilled workers.  So when you find yourself tempted by a low cost provider, ask yourself a couple of questions.  “What is it that I’m not paying for? What experience or expertise am I potentially giving up?”

Whenever costs are cut compromises are made. 


You’re giving something up for the price to fall within the lower range of fees.  It could be a certification or a background check.  It could be years of experience or insurance to cover the unexpected.  What you give up could effect your family’s safety or security? You could be hiring a company who’s employees are vendors found in want ads, such as craigslist.  Is this who you want to let into your home? Is a few dollars worth putting your family at risk?  It’s time to look at the bigger picture and think about what you’re really paying for in a service fee.


You want to care for your home and your family without compromising their safety or well-being. It’s why what you’re paying for in a service fee is peace of mind. It’s about knowing the work will be done right the first time. You’re paying for a level of experience the professional brings to the table.  Why? You don’t want to have to start over and fix the mistakes of someone else’s learning curve.


But peace of mind comes from more than experience. It comes from extensive training and recurring certifications.  You find it in knowing the business you hire is licensed, bonded and insured.  This means you have recourse if something goes wrong.  If an employee is injured on the job, you’re not relying on your homeowner’s policy and your own pocket to pay the medical bills. Your peace of mind is also found in knowing all employees are background checked and drug tested.  When it comes to your safety, it’s important to know the company you hire has your best interests at heart.


Here’s the thing. Certifications, licenses and background checks cost money. The truth is these necessities often increase fees for service.  But the cost associated with an inexperienced or untrained person working in your home is much higher than any service fee. You’re talking about the home where your children or parents live. Safety and security are always a priority.  It’s time to remember the bigger picture.


Take a closer look at your definition of service.  Start expecting more. Begin any repair project with experienced technicians. Feel good knowing your technicians will show up to your home on time.  Hire skilled and certified technicians capable of completing repairs in a timely fashion.  Insist on working with an ethical company, one who won’t over-charge for parts.  Expect technicians who are pleasant and treat your home with respect.


In short, the professionals you hire should be responsive and punctual technicians who do quality work. Finding professional Tucson Appliance technicians who provide quality service is easier than you think.  Start by looking for companies with years of experience.  The company’s experience should translate into extensive certifications. This means their technicians can meet your needs correctly in a timely fashion.  Ask about licenses and bonding. Verify their information and look for affiliations with the Better Business Bureau.


Ask about receiving a guaranteed price before any work begins.  See if the company will allow you to review and sign work agreements before and after any work is performed.  A company willing to stand behind their work should welcome such requests.

Remember, when it comes to your home and safety, value is not found in minutes. It’s found in the expertise and experience. Two things, you as a customer should always value, expect and agree on.


The truth is when you value experience and expertise, it means you know the cost of compromise. It’s time to expect more!



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